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Frequently Asked Questions
Do we restock items?
Yes! If you want to be notified when we get a specific item restocked, select the option that says, "Notify Me When Available." When you click on the out of stock size. It will then ask you to enter your email and notify you via email once the item has been restocked. This also helps us to see what products are the highest demand so we can order them quickly and get them to you faster.
How can I communicate with Cove about collaborations?
Follow this website and fill out this form: https://forms.zohopublic.com/calledtosurf/form/ctscollaborationform/formperma/YsNHOWME9mzIw0CV_WAbyLrnujanqYgSWW-qSVVDDvE
How can I apply to be a model for Cove?
Follow this website and fill out this form: https://forms.zohopublic.com/calledtosurf/form/ctsmodelingapplication/formperma/nyIa882OXx78Bh8MSur1pRUdrdANr_mYWWyobnYw8Gw
How can I apply to work in a store?
Email your resume to firstname.lastname@example.org and let us know which store location you’d prefer to work at. Also include the hours that you are available and your phone number. We will contact you when we have an opening that needs to be filled.
What happens if my item shrunk after washing it?
Due to the fact that we cannot verify if the washing instructions were followed… Once an item has been washed, it is considered *FINAL SALE* and is ineligible to be returned. We recommend checking all items for specific washing instructions before washing. Most of our products require hand washing. Please note that hand-wash items should be washed by hand and not on the "hand wash" cycle on a machine.
What is after pay?
After pay allows customers to pay in 4 interest free payments instead of all at once.
How can you use after pay?
Select that option at checkout and follow the steps for sign up.
What happens if my item arrived damaged?
Send pictures to email@example.com and let Called to Surf know the situation. They will be happy to work with you and either send you a replacement or process a refund.
Do we give discounts for bulk orders?
We do not give discounts for bulk orders at this time, but we are looking into it.
How do I order a gift card?
We currently offer e-gift cards that can be used both online and in the stores. You can also purchase a physical gift card in our store locations, but if you want a gift card shipped out to you, email Called to Surf at firstname.lastname@example.org and we will walk you through the steps.
What is your return policy?
- In-Store: 14 days for in-store credit or exchange.
- Online: You have 14 days after you receive your order to ship it back to Called to Surf and we will refund you for the item(s).
- The items must have all original tags on them, be unwashed, and unworn with no makeup stains on the items.
How do I return my online order?
To process a return please send your unwanted items to the following address: ATTN: Called to Surf Returns 1070 S. 350 E. Provo, Utah 84606 Make sure to include a note with your name and order number in the package. The refund will be processed as soon as we receive your order.
Do we pay for shipping costs to be sent back to us?
We do not reimburse shipping costs for your item to be returned to us unless the wrong item was sent to you or it was damaged when you received it.
Can I return my online order in the store?
Yes! We are happy to return your online order in the Provo and Lehi locations. It will take a few extra days to process, but we are happy to return it.
How long does it take for me to receive my refund?
Once we have received your order, we will send you a refund email. After the refund email is sent, please allow at least 3-5 business days for the refund to reflect in your account.
How do I cancel my order?
Please email email@example.com immediately with URGENT CANCEL ORDER in the subject line so we can get it taken care of quickly.
- If we need additional information about your order, we will text/email you. We do not pay for tariffs, customs, or taxes on international orders. We offer FREE shipping on orders over $75.
What are in-store pickups?
You can choose to have your online order picked up at the Provo or Lehi locations for free. When the store receives your order, they will call you and let you know that it is ready to be picked up. It will take 2-5 business days to be processed and arrive at the store.
Once ready for pickup, your order will be held for 30 days. Orders not picked up within this time-frame will be cancelled, and your method of payment will be refunded. We will give you a reminder call before refunding. If you would like to request a 24-hour extension and pick up your order after the 30 days, please contact us before the order is refunded.
- This shipping option costs $5 and takes 5-7 business days for you to receive your order.
This shipping option costs $5 and only applies to most Utah locations. You must place your order before 12 pm to qualify for same-day shipping.
Local Overnight Shipping
This shipping option costs $5. Please allow your item 24 hours to be processed and sent to you after you order it.
This shipping option costs $35 for smaller orders and $45 for larger orders (price will automatically be applied at checkout). We will ship these orders out by 12 PM each day.
What happens if my package says “delivered” but I cannot find it?
For missing packages please contact your local post office with your tracking number. We are not responsible for any lost merchandise, however we advise you to reach out to our customer support team, firstname.lastname@example.org, and they will do everything possible to assist with the recovery of your package.